Customer Service Gone Wrong

Today, I went to work and I encountered a couple of impatient and rude customers. I watched as my coworker was slandered and berated by a patron that ignored her need for human decency. She apologized profusely as ivory cheeks turned red as beets and dry eyes filled pink rims with salty water. I thought how could someone treat another so poorly for getting their order wrong? They turned the bright sunlight beaming through the window into a dismal, pale yellowish tint. That faded at the slightest coverage of cloudy skies.

Why isn’t an apology enough anymore? It’s as though “I’m sorry” has lost all meaning? It has been used as a kleenex to catch a partial sneeze but it fails to cure the symptoms and sickness of the common cold. It seems as though the door has closed on the concept of forgiveness and grace. But the concept of cold indignation has consumed many people in our contemporary society. Receiving an improper order does not justify harsh and cruel treatment toward the server. There is a time in life when cooler heads should and must prevail.

Everyone who treats others with kindness deserves an increment of understanding as opposed to all out conflict. No one's job description pays to be harassed by rude customers hell bent on getting even no matter the emotional toll it takes on the employees attempting to stay in the workforce. Oftentimes, the people that shop at the store have means so it's pretty common for them to talk down to the staff. But I find these actions to be appalling. 

According to Proverbs 19: 21 There are many devices in a man's heart; nevertheless the counsel of the Lord, that shall stand. 22 The desire of a man is his kindness: and a poor man is better than a liar. 

The way people treat each other is a testament to what lies in their heart. In this world, many people have placed titles and rank before kindness. Customer service has become nearly unbearable for many people attempting to serve the masses with a smile. But I urge everyone to be respectful towards those who assist you because God will bless you for it in the end. At the end of they day we should all try our best to treat people how we want to be treated. I have fallen short of this many times in the past but it’s up to all of us to make an effort to be the change we want to see. 

Love always, Esha